I just received an email regarding my order I placed for a Dell Inspiron 9400. Due to a glitch in their website, the laptop’s were priced at R0! All I had to pay was R570 for shipping. But as mostly everyone suspected, Dell probably wouldn’t pull through and send the laptops out of pure embarrassment. All they did send was this lousy letter of apology.

Dell Inspiron 640m and 9400

Dear Jason,

I am writing to you to inform you that as a result of a technical error we have inadvertently advertised the Dell Inspiron 640m and 9400 on our web store at R0. This is incorrect. The goods should have been priced at R6,990 and R10,990 respectively. As a result we are unable to fulfill your recent order for these goods. We sincerely apologise for any inconvenience caused. If you have already paid for any associated goods, software or delivery charges forming part of your order for the Dell Inspiron 640m and/or 9400 please furnish us with your banking details and you will be reimbursed within the next few days.

We are in the process of correcting these technical issues. We hope to have this store up and running by early next week.

Please do not hesitate to contact me or your account manager if you have any questions.

Yours sincerely

Gavin Slevin
Brand Manager – Mobile Products

Heres a screenshot of my original order.

Im sure Mike Stopforth and the likes are going to have harsher words to say than me about Dell, and their non-delivery, especially after he promised he’d donate all 6 laptops he ordered to Baragwanath. :-)

I’d compare this experience to playing the Lotto. I had a ticket to a free laptop, but didn’t strike it lucky. :-(